October 2015 – Present

•   Created and maintain operation of one of the top LGBT+ social networks worldwide with over 1,000,000 downloads and a 4.7/5 App Store Rating

•   Coordinated and validated the development of applications on iOS, Android, and a supporting administrative web interface throughout multiple versions

•   Defined requirements and oversaw the operation of teams participating in 50+ Kanban and Scrum life cycles via JIRA, Github, and Trello

•   Facilitated 100+ daily meetings with the team’s Scrum Master, Developers, Designers, and QA Team

•   Performed market research (ie. conducting focus groups, managing social media, and competitive analysis) to generate quarterly metrics reports and leverage findings to prioritize product development efforts

•   Provided traditional help desk support and customer outreach via social media engagement to 100,000+ followers

•   Managed development and deployment life-cycles using TestFlight, Google Play Dev. Console, Bash, VS Code, and other tools.

•   Monitored and managed production systems in a cloud-based deployment environment (AWS: Lambda, S3, EC2, RDS)  

February 2020 – April 2020

•  Graduated top of the class in a Full-Stack Software Engineering course with 500+ hours of Computer Science work focused

• This full-time immersive course focused in-depth on multiple coding languages and frameworks including: HTML, CSS, Javascript, React.js, Node.js, Django, Python, MongoDB, and Express

​​February 2015 – February 2020

•   Created and maintained restaurant homepage and a responsive web app for customers

•   Interviewed, hired, and trained over 100 employees on operations, menu, service standards, and company policy

•  Utilized internal pricing strategies and operational oversight to control costs via staff management, scheduling, and inventory control to reach quarterly sales targets.

•  Coordinated and hosted large group events for 350+ patrons including fundraisers, parties, and live performances

August 2008 – November 2014

•   Provided training, service, and hands-on support for Apple customers’ hardware and software

•   Developed weekly training and mentorship plans to support employee growth

•  Maintained knowledge of Apple’s products, software, and services to provide guidance and support to customers

•  Recognized for having one of the highest customer satisfaction ratings (NPS) among all technicians in the market